Sustaining communication support took repeated effort
At first, the telephonic support was quite responsive and guided me through the initial setup of the remote workflow software. I remember a specific time when I had a problem with the calling tool and reached out to support late in the evening; thankfully, they stayed on the call until the issue was resolved, which I appreciated. However, beyond that incident, communication has been a mixed bag. Sometimes response times stretched longer than I expected, and I found myself repeating questions or clarifying the same points during multiple interactions. While the agents are generally helpful, I noticed that day-to-day updates or minor concerns could require persistent follow-ups. It didn’t deter me, but I had to invest more effort than anticipated to maintain clarity and smooth running of the software. Overall, the support did help, though a slightly more consistent follow-through would be good.