Surprisingly unsure about support despite multiple tries
At first, I expected telephonic support to be responsive and clear, but by the end of it, I felt less confident about their ability to help resolve my issues. They were slow to respond to my queries, which included clarifications on using the dialer and updating my database records. While one agent was somewhat helpful, the overall communication was inconsistent. The training materials didn't clear up my doubts completely, and combined with the lack of timely support, I felt stuck at times. Additionally, the onboarding process did not adequately prepare me for the software's complexity. The invoicing process was somewhat mentioned but not explained in detail, leaving me unsure about payment schedules. Even though they promised priority assistance, I found it hard to get through during peak hours. The automatic updates sometimes caused software features to behave unexpectedly, and no one informed me beforehand. I did appreciate that some parts of the calling tools were intuitive, but overall this experience left me a little frustrated and lacking confidence in the system’s ongoing support.