Surprisingly Unresponsive When I Expected Quick Help
When I started the onboarding and training with WFHI software, I was hopeful the responsiveness of their support team would be consistent and prompt, especially since navigating new software can be tricky. However, my experience was quite different from what I expected. Despite reaching out multiple times during the initial training sessions, replies often came delayed, and sometimes I felt like I was waiting longer than what seemed reasonable compared to other similar services I'd tried. On the upside, once they did respond, the information was accurate and helped me clear up some confusion. Still, it was surprising to me because I had anticipated smoother responsiveness from a paid service like theirs. Connecting the dots between different features during the onboarding took more time than anticipated, partly because I didn’t get the quick clarifications I hoped for. This slower response did slow my progress a bit and made the training phase less efficient than I imagined it could be. Overall, while the content was useful, the level of interaction did not meet my expectations.