Surprisingly underwhelming onboarding compared to others
I was expecting a more comprehensive onboarding and training program compared to what I had experienced with other platforms. The training seemed quite basic and didn't fully cover the depth of the software's features, which I was surprised about. The initial account setup was straightforward, which I appreciated, but the lack of detailed guidance left me needing to figure out many aspects of the dialer and database features on my own. Additionally, the automatic updates were applied without much notice, which disrupted my workflow occasionally. The telephonic support, although reachable, did not offer the proactive help I had hoped for based on past experiences. I was also taken aback by the relatively slow response to queries during critical moments of training. Overall, I found the process less satisfying than expected, lacking the polish and thoroughness that other training programs provided. It felt like I had to fill in quite a few gaps myself, which was disappointing given the promise of guidance.