Surprisingly unclear explanations in some parts
When I first signed up for the software, I expected the onboarding process to be straightforward with clear guidance at each step. While some parts of the access setup were explained well, I was quite surprised by how certain features, especially the calling tools, lacked detailed instructions. It was difficult to fully understand how to integrate the dialer into my workflow without trial and error. Additionally, the automatic updates were not clearly outlined beforehand, so I was caught off guard when some settings changed unexpectedly. On the plus side, telephonic support was reachable and provided decent assistance in troubleshooting these issues; their explanations clarified a few doubts I had. However, the database feature's use was only partially demonstrated during training, which left me unsure about maximizing its utility. Overall, the experience was mixed because while the software offers useful functionality, the documentation and clarity during onboarding could definitely improve. I’d say it’s a three-star because it neither completely met nor failed my expectations.