Surprisingly, training navigation was both easy and confusing
I found the onboarding and training experience to be a bit of a mixed bag. At first, I appreciated how accessible many of the training materials were; it was fairly easy to browse through the topics and find videos and PDFs that addressed the core functions of the software, like the outbound calling tools and managing the database. However, when I tried to dive deeper into more advanced functions related to automatic updates and priority support, I was somewhat surprised to find that the guides were less comprehensive than expected. Some sections were well explained, while others felt incomplete or outdated, which made learning about new features a challenge. The sign-up and payment process was straightforward and did its job without issue. So while the training system helped me get started, it left me occasionally hunting for info through the forums or support calls, which added time that I hadn’t budgeted for. Still, overall the onboarding did what it needed to, but I was surprised by the variability in helpfulness.