Surprisingly smooth onboarding than I'd expected
Honestly, I was a bit braced for a lot of fumbling when I started the training since I'd heard mixed things, but it turned out to be pretty straightforward. The onboarding flow matched what I was told before signing up, which surprised me. Setting up the dialer and database with their step-by-step guidance was clearer than I'd anticipated, though you'd think I'd know it all by now after so many workflows. I've explained this process to a few people already, so I'm kind of used to it, but each time it amazes me how well the software walks you through everything without overwhelming you.