Surprisingly smooth despite some hiccups during onboarding
So, I was doing the WFHI training and honestly, I didn't expect much when things started to go wrong. There was this one day when I couldn’t access the dialer properly and thought it would take ages to fix it. But the support team was actually quick to step in once I got through to them, which surprised me. They talked me through resetting some settings and getting the database synced again. It wasn’t perfect because I still had to wait a bit and juggle around in the meantime, but at least the process felt manageable rather than chaotic. The onboarding did miss mentioning a couple of steps that I had to figure out myself, which was a bit annoying. Despite that, the training material covered the topics well overall and helped me understand the workflow. So yeah, it was pretty positive, though I guess they could improve the troubleshooting guidance to make things smoother.