Surprisingly Slow to Get Started but Software Was Okay
I expected a faster onboarding process when I signed up for the WFHI software to manage my remote workflows. The sign-up and payment process itself was straightforward, and I received my invoice without any issues, which was good. However, it took longer than I anticipated to fully set up the calling tools and dialer for my team; the interface wasn’t as intuitive as I had hoped, which delayed our first use. The database feature promised to integrate well with current operations, but the syncing took unexpectedly long and caused some confusion. While automatic updates seemed to run smoothly without manual interference, they didn't significantly improve our experience or add any new features relevant to our needs during the initial days. On the plus side, telephonic support was reachable, although they couldn't resolve some of our setup queries promptly, which was frustrating when we were trying to get going quickly. Overall, I found the process less efficient than advertised, and while the software did its job eventually, the onboarding period was a real surprise for me. I wish the training materials had been more comprehensive to help navigate these early hurdles more easily.