Surprisingly slow support response time
I was really expecting quicker help when my dialer had issues during usage. The training had emphasized how smooth running the software would be, but when things did go wrong, reaching telephonic support felt like a slog. I thought I'd get straightforward answers and perhaps a resolution within a day, but instead the answers I received were vague and often repetitive. The invoicing process had been quite clear and easy, which was good, but that didn't make up for the waiting and the unclear guidance when trying to fix the call handling problem. While I did find the database feature stable enough, I was disappointed in how the support communication unfolded compared to what I was told during onboarding. Overall, the experience made me hesitant to rely fully on their service for urgent needs.