Surprisingly Slow Start to Billing and Payments
I wasn’t expecting the billing setup to take this long, especially since the sign-up process seemed straightforward. The invoice arrived eventually, but it was confusing trying to match it up with the payment steps explained online. The automatic updates didn’t help reduce that confusion either, as it seemed like each change brought something different in the billing interface, not fewer glitches. One positive was the priority assistance over phone calls—they were polite and answered quickly. However, it still took several attempts to get the payment confirmed. I wished the entire flow from signup through paying was smoother because slow billing impacts how soon I can use the software properly. Overall, there was just one part I could say was fine and that was the support team’s willingness to help on the phone, but it wasn’t enough to make up for the time it took to get going overall.