Surprisingly slow responses from support for simple queries
My experience with telephonic support was disappointing because the response time was slower than I expected. When I reached out for clarification on some features related to the dialer, it took unusually long to get a detailed answer, which was surprising. While the support staff were polite, the delay in communication and lack of immediate solutions was not ideal. On the plus side, I found the written training materials useful while waiting for direct help. However, I had hoped for more prompt and clear communication over the phone, especially for urgent troubleshooting. Overall, the support responsiveness was below what I anticipated, and that affected my confidence in quickly resolving issues during my workflow. Although the team's knowledge seemed sufficient, their delay made me reconsider relying on this channel for timely problems.