When I encountered issues with the dialer not connecting properly during a busy workday, I was quite
When I encountered issues with the dialer not connecting properly during a busy workday, I was quite surprised at how the support process unfolded. I had to explain the problem more than once to different representatives, which felt frustrating because I thought the system would have a better troubleshooting path. On the plus side, the automatic updates eventually resolved some minor glitches without needing my intervention, which was a relief. But in terms of direct telephonic support, the flow was slow and I often found myself waiting or being passed around. It was a tedious process to get clarity on what was going on, especially since I had been through this issue already in previous weeks. Yet, when the final resolution came, it was clear the team cared, even if the communication wasn’t as smooth as I expected. Sign-up had gone well initially, and invoicing was clear, so that part was easy to handle. Still, the day-to-day communication about the problems left me feeling fatigued. I want to emphasize that there was some help, but it just didn’t feel streamlined, and that surprised me given the software’s purpose to ease remote workflows. Hopefully, improving the support handover can make this better in future updates.