When I encountered issues with the WFHI dialer freezing during calls, I was surprised by how long it
When I encountered issues with the WFHI dialer freezing during calls, I was surprised by how long it took to get effective support. My first few contacts with their team involved being bounced around or getting generic troubleshooting steps that didn’t actually resolve the problem. I kept trying to explain specific situations but felt like the support was not very equipped to handle unexpected errors quickly. At one point, I was even told to wait for an automatic system update that might fix bugs, which felt like passing the buck. The only thing I’ll give credit for is that the support staff were polite on calls, but that was the minimum I expected. Communication seemed inconsistent, and waiting through multiple hold times became frustrating. I guess I expected faster resolutions for software issues that impact daily work, but the whole experience was slower and less helpful than I anticipated. Overall, the surprise was that support didn’t seem prepared for serious glitches, which is disappointing.