Surprisingly slow response times
I found it quite surprising how slowly the support team responded to my queries. While the initial onboarding software was fairly straightforward, I needed a bit more guided help setting up the dialer tool. Unfortunately, getting through to someone who could address my concerns took longer than I expected, which was frustrating. The telephonic support did get back to me eventually, and when they did, their advice was somewhat helpful, but the delay left me stuck for a while during critical setup stages. On the bright side, the automatic updates kept the software running smoothly without interruption, so that part was fine. Overall, I was hoping for quicker communication to avoid such delays during setup. The invoicing and payment process worked fine and was clear enough, which I appreciated, but the slow support response really surprised me given the paid nature of the service. They could definitely improve speed in their communications.