Surprisingly slow replies when I asked questions
I was pretty keen to get up and running with the WFHI software but what really surprised me was how slow the responsiveness of sales was during pre-purchase. When I reached out about some of the features especially around the integration of the dialer with external databases, it took them much longer than I expected to get back to me. I was somewhat enthusiastic about the product because the software itself looked interesting and promised automatic updates that seemed helpful for my kind of workflow. But the delay in receiving clear answers made me hesitate at points. I will admit that once I raised a support ticket for queries related to the training modules, the people did eventually get back with decent info and the explanations were okay. Still, that initial delay really stood out as not so great. The sign-up and invoicing process were fairly straightforward, so at least no complaints there. But I think if they're aiming to be more professional, they need to improve the quickness of their pre-purchase communications.