Surprisingly slow and inconsistent support
At first, I thought the telephonic support would be very prompt, but I was surprised by how slowly some of my queries were handled. On the positive side, the people on the phone were polite and tried to understand my issues clearly. They did explain the software features patiently when I asked, which I appreciated. But on most occasions, the response took too long, and sometimes I was left waiting without a callback. The communication was sometimes very fragmented, making it hard to get a clear resolution quickly. I expected the support to be more responsive given the nature of the service, but it often didn't feel that way. While the automatic updates were smooth and didn't cause troubles, the lack of timely communication from the team made it frustrating to rely on the support consistently. It wasn’t all bad, but the slow parts really stood out. If they could improve their response times and clarity, it would be much better.