Surprisingly slow and frustrating support when things went wrong
When I encountered issues with the dialing tool integration, I was surprised at how slow the telephonic support was in addressing my problems. They eventually helped me, but it took multiple calls and a longer wait than I expected. The communication sometimes felt disorganized, with me explaining the issue repeatedly. On the positive side, I did receive clear instructions once they understood the problem, and that did help me get back on track. However, the overall experience was disappointing given the urgency of my work. The automatic updates haven't caused any problems, and the payment and invoicing process was straightforward and reliable. I didn't expect perfect support, but a bit more responsiveness would have made a difference. Still, it's a practical service that mostly does its job, though handling unexpected glitches could be smoother in the future.