Surprisingly responsive but still wary after all those calls
Honestly, I was surprised at how responsive the sales and support teams were when I reached out with my questions. After dealing with so many platforms that just leave you hanging, it was refreshing to get timely calls and clear answers about the onboarding steps, software features, and payment process. They didn’t make me wait on hold endlessly, which frankly I expected. The software’s calling tools and database features were explained thoroughly during the walkthrough, so I felt a bit more prepared to use everything. Still, after all the back-and-forth, I kind of feel worn out repeating my situation multiple times. Invoicing was handled smoothly, and sign-up took only a couple of tries without hassle. So while the responsiveness was good and sometimes surprising, I do wish the entire process was just a bit more consolidated so I didn’t have to explain myself over and over again. Nevertheless, it’s rare to find such quick responses.