Surprisingly quick responses despite some delays
I was pleasantly surprised at how responsive the WFHI team was during the pre-purchase phase. Although I reached out with quite a few technical queries about the dialer and how the database feature integrates, they answered most of them within a few hours. However, there were moments when my requests for invoice clarification took longer than expected to resolve, which was a bit frustrating. The payment process itself was smooth once the invoices were clarified, but these pacing differences caught me off guard. The training schedule was communicated well ahead of time, and they did stick to the timing mostly, which helped me plan better. This mix of sharp responsiveness in some areas and slower back-and-forth in invoicing was unexpected but did not ruin the overall experience. I appreciated the effort even when things lagged a bit.