Surprisingly quick response from sales team
I didn’t expect the sales team to be so responsive during the pre-purchase phase. Usually, I’ve faced delays with other software providers but here, their replies were fairly prompt, which was a good start. They answered most of my questions around software capabilities and the onboarding process without much waiting. However, there were a few times when I needed clarification on pricing tiers, and the responses were slower or somewhat generic, which was slightly surprising given their otherwise responsive approach. On the whole, the effort to keep communication smooth was visible, though I would have appreciated more detailed answers in some aspects. Overall, the sales engagement did a decent job of preparing me before I signed up; the balanced responsiveness helped me gauge what to expect, even if not every query was tackled perfectly the first time.