Surprisingly patchy support and daily hiccups
Honestly, I was pretty surprised at how inconsistent the telephonic support has been as I kept using the platform day after day. On the first attempt, things seemed mostly okay, but soon the daily experience showed a different face. There were frequent delays in getting through to support, and the answers often didn’t fully address the issues I raised. The software itself sometimes lagged when trying to access the database or place calls through the dialer, which added frustration on busy days. The signing up and payment stuff went fine, I’ll give them that, and the automatic updates helped keep parts fresh. But the ongoing glitches and the support’s inability to respond consistently made the whole experience wearisome. I’ve explained similar problems multiple times now without much change and it feels like they don’t prioritize user concerns once you’re past onboarding. Overall, the day-to-day use was a letdown and not quite what I expected from a paid service.