Surprisingly much of it turned out to be one-off
When I first signed up for the training and onboarding, I thought the setup would mostly be ongoing, continuously updating with fresh tools and guidance. However, I soon realized that most of what I had to get through was a one-off process. The initial setup involved a series of tutorials and database entries, which I had to complete before I could really use the software effectively. This took more time than I anticipated because the training modules didn’t always flow smoothly; sometimes I got lost trying to connect the calling tools with the dialer features. The onboarding flow felt fragmented, as if each step was separate rather than part of a seamless experience. Once I finally finished the initial setup stage, the ongoing parts were minimal, which was disappointing since I was hoping for continual updates and training. Also, the telephonic support, which I expected to be more helpful during this phase, wasn’t very responsive to my questions regarding certain features. Overall, the surprise was that the onboarding demanded a lot of upfront effort but delivered less ongoing support and updates than I had imagined, leaving me frustrated with how the process handled my setup over time.