Surprisingly more ongoing help than I expected
When I first signed up for the WFHI software and training, I thought setting up the workflow would be a one-time deal. I expected the onboarding process to cover everything I needed so I could just get on with it. But as I started using the calling tools and managing the database, it became clear that there are still small tweaks and adjustments required even after the initial setup. The automatic updates helped by adding features without me having to reinstall anything, which was great. However, I was surprised by how often I needed to reach out to telephonic support for ongoing assistance rather than just during onboarding. The support team was quick to respond, which softened the extra effort. Overall, the setup phase was smooth, but the continued support I needed slightly exceeded my initial expectations, making it a more involved experience than I anticipated. Still, the software's functionality was solid, which helped me stay on track.