Surprisingly mixed experience with the sales process
When I first signed up to explore the software, I thought the process would be more straightforward but it turned out to be a bit of a mixed bag. The waiting times during sign-up were longer than I expected, and I found myself repeating some information multiple times to different people which was a little frustrating. However, once I was set up, the onboarding flow was well designed and the initial training was quite helpful. The dialer tool worked most of the time as intended but occasionally it would freeze or disconnect mid-call, which made me hesitate about relying on it heavily. At the same time, the database feature was easier to navigate than I had feared, and it integrated smoothly into my daily work. One thing that surprised me was how frequently the software received automatic updates; sometimes these updates improved performance but other times they interrupted my active sessions. Telephonic support was generally responsive, though on one occasion I did experience delays in getting through. Overall, while the experience had its bumps, it wasn’t a total loss and I appreciated the areas where things worked well.