Surprisingly misaligned with my actual working hours
I signed up hoping the telephonic support and communication would flex well around my working schedule, but honestly, that was a bit disappointing. The automated updates during my active hours sometimes disrupted my workflow, which was unexpected. However, the database feature itself was pretty seamless to use and integrated well with my remote workflow management. The support team did respond when I reached out, but their operating hours didn’t align perfectly with mine, which was frustrating. I also noticed that the calling tools were stable and had minimal downtime, which is a plus. Still, I had hoped for a bit more flexibility around timings because remote work hours can be quite varied. Overall, the software's features suit my needs, but I’d recommend the company to rethink hours for telephonic assistance to better fit users like me who work unconventional hours. This small reservation prevented me from rating higher.