Surprisingly minimal wait with support despite early concern
I have to say, at first I was worried support might be slow or repetitive given some things I’d read online. But my experience was actually pleasantly surprising. While there certainly were a few moments when I had to repeat some basic info, it never felt excessive or frustrating. The team was patient and kept me well informed during calls and emails. Waiting times on calls were generally short, which I didn’t expect beforehand. Another thing that caught me off guard was how the support explained things clearly even in follow-up conversations instead of just copying paste replies. It seemed like they really wanted to help me use the software effectively. That made a big difference given I was navigating setting up the dialer and database parts for the first time. Payment and invoice queries were also handled without long delays or confusion, which added to my overall positive impression. The onboarding and automatic updates also ran smoothly alongside the support period. So surprisingly, despite my initial skepticism about potential repetitive support, I found the experience quite straightforward and relatively quick. I appreciated the efforts to minimize any waiting or repeated explanations to make my start easier. I guess I expected more hassle but they managed it well enough.