Surprisingly minimal guidance on billing complexity
The billing and payment process turned out to be more of a DIY effort than I expected, which honestly wasn’t very surprising but still caught me off guard. There was some information available, but most of the time I found myself piecing things together from invoices and the invoicing dashboard without much direct help. It felt like I needed to have a decent amount figured out beforehand to navigate the payment portals smoothly. The automatic updates thankfully did not complicate the invoicing or payment interface, so at least that was consistent. Invoicing itself seemed correct, though I spent quite some time confirming details over calls. The support team was reachable on the phone but I had to reiterate information because certain aspects weren’t explained fully the first time. Overall, the surprising part was not how complex the billing is, but how much of the details I needed to sort out myself through trial and error despite there being support channels.