Surprisingly matched my working hours mostly well
I didn’t expect the telephonic support to align so neatly with my own schedule, but it largely did, which was a positive surprise. I do a fair bit of work during the late mornings and early afternoons, and during these times, getting timely help felt quite possible. The support team were practical and focused on solving issues quickly, which really helped avoid downtime. There was one late evening when I needed assistance but couldn’t get immediate help, so that was a bit disappointing. However, overall the phone support worked well enough within the hours I usually work. The invoicing process was also clear and integrated from the start, making it easy to keep track without extra stress. I appreciate that they didn’t overcomplicate things and kept the communication simple and effective.