Surprisingly low response times
I was surprised by how unresponsive the support team was when I had issues setting up the calling tools. Each time I reached out via the phone, the wait time was longer than expected, and often the person on the line seemed unaware of my specific problem. I had hoped that the telephonic support would provide quick guidance during onboarding, especially since this was my first time using their database features and dialer software. Instead, I found myself stuck at multiple steps, unable to progress without clear help. Automatic updates arrived but didn't seem to address my issues, so that did not make a difference. The invoicing and payment process was straightforward enough, but that was about the only part that worked without delays or confusion. Overall, the experience left me frustrated because it felt like the communication meant to support customers was ineffective. I expected support staff to be quicker and more knowledgeable so I could get started efficiently. Since everything relied heavily on their software and training, that lack of response seriously hampered my ability to use the product properly. It’s a shame, really, because the tools seem fine programmatically but without better support communication any new user will struggle as I did.