Surprisingly little hand-holding needed to get things done
What surprised me most was how much of the WFHI platform I could figure out on my own without having to rely excessively on telephonic support. Although the support was always there when I called, I found that the software’s inbuilt guidance and the updates helped clarify most steps during training and setup. Throughout the process, I was particularly focused on whether things actually worked for running remote workflows, and in that sense, the platform did its job well. Of course, there were a few moments when I wanted quick answers about database features or the dialer settings, and on those occasions, support was responsive and practical rather than overly technical. I didn't need constant hand-holding, which was efficient for me, but I had the confidence that help was just a call away if required, so overall, a very balanced experience.