At first, I thought I'd have to constantly reach out for help with the new WFHI software, but it tur

At first, I thought I'd have to constantly reach out for help with the new WFHI software, but it tur

At first, I thought I'd have to constantly reach out for help with the new WFHI software, but it turned out I figured out most of the setup on my own. The onboarding experience was smooth enough that I barely needed to call for support. When I did, the team was there to assist promptly, though honestly, it wasn’t often. I guess I expected to spend more time negotiating the billing or trying to understand the dialer settings, but everything was fairly intuitive. It’s refreshing that they don’t bombard you with unasked advice either, leaving you the space to learn at your pace. That said, a couple of minor features still seemed unclear at first glance, but I managed to work around them without much fuss. Overall, it was a pleasantly surprised experience because I braced myself for more back-and-forth and troubleshooting but didn’t end up with much of either.