Surprisingly less helpful than I was used to expecting
When I first started using WFHI’s support, I was expecting something quick and efficient, similar to other services I tried before. But the actual experience was quite different. The responses took longer than I anticipated, and some of the explanations were less clear than what I'm accustomed to. I was surprised by the lack of detailed guidance in certain areas, like the database feature, which had me confused for a while. In comparison to the support I received elsewhere, this was a disappointing change. While the payment and billing process was straightforward, the support team didn’t always seem aligned in giving me consistent information. I had imagined smoother coordination, especially since it's crucial when dealing with software onboarding. The missed expectations in communication caught me off guard, and I struggled with getting timely help for the calling tools. Despite this, I will say the telephonic support was courteous and tried to assist within their limits. Overall, I wasn’t prepared for the level of back-and-forth and unclear answers I faced, especially after better experiences with other platforms.