Surprisingly lengthy wait to get started
I was quite surprised by how long it took to get going after signing up. The initial setup of the software and onboarding steps were more drawn out than I expected. While the training modules were clear and the dialer tool integrated smoothly after a few tries, there was a delay in receiving necessary updates which held me back from fully utilizing the database feature. On the positive side, the telephonic support was patient and helpful when I called in, which made the process less frustrating. The invoicing and payment flow worked fine but I had to check invoices a couple of times to confirm everything was accurate. My small reservation is that I anticipated a quicker turnaround from sign-up to full functionality based on the initial information. Overall, it's a decent experience but some improvements in speed and clarity during onboarding would help set up expectations better. I'm hopeful future automatic updates will resolve some rough edges I encountered this week.