Surprisingly lacked clear guidance when issues arose
My initial impression was a bit let down because the training and onboarding didn’t quite handle problems as smoothly as I expected. When I encountered a snag with setting up the dialer, I was surprised how little proactive support was offered. Instead, the responses were somewhat generic, and I had to figure out several troubleshooting steps on my own. The automated updates were fine, but they didn’t address the core issue I was facing. I believe a more structured approach in the training to anticipate common errors would have been helpful. Still, the online materials were reasonably detailed in theory, just lacking in real-time problem-solving support. I ended up spending time searching for answers through the database feature instead of relying on the onboarding sessions. The sign-up and payment process was straightforward enough, so at least that part wasn’t a problem. Overall, my expectation was for better assistance when things went wrong, but the system kind of left me hanging. I hope future versions will be better equipped to handle such situations.