Surprisingly independent process from sales to setup
I was a bit surprised at how much of the setup and purchasing process I had to figure out by myself when I first started with WFHI. The sales team provided a basic overview, but most of the details about the calling tools, database, and how automatic updates worked I had to explore on my own after signing up. For example, understanding how to use the dialer efficiently and linking that with the database feature took some trial and error without direct guidance. The invoicing and payment process was clear enough, but navigating which plan suited me best required reading through documentation and FAQs independently. While I appreciate the autonomy I had, I also felt a little uncertain about whether I was using all features optimally at first. Once I got the hang of the software and training materials, things became more manageable and the telephonic support helped clarify some lingering questions. Overall, it was a learning curve that required effort but also gave me a good understanding since I discovered much myself rather than relying heavily on sales support.