Surprisingly inconsistent support response times
When I first reached out to telephonic support, I was pleasantly surprised by the initial promptness of their responses. The representatives were courteous and tried their best to understand my issues, which related largely to the dialer integration with the database. However, as time passed, the communication began to lag significantly, causing some delays in my workflow. I expected more consistent update frequency, especially given the automation claims in their onboarding process. It was a mixed experience because while their team was helpful when available, the unpredictability of their availability somewhat hindered my confidence in daily operations. The invoicing process was fairly straightforward, which added some ease to the overall usage. I appreciate the efforts made to assist, but the irregular response times were unexpected and somewhat disappointing given the initially positive interaction.