I was somewhat surprised by the support experience with the service. When I initially reached out fo

I was somewhat surprised by the support experience with the service. When I initially reached out fo

I was somewhat surprised by the support experience with the service. When I initially reached out for help during onboarding, the telephonic support was polite and willing to assist, which I appreciated. However, the response times were occasionally longer than I expected. On a couple of occasions, I felt like I was repeating the same issues to different agents, which wasn’t very efficient. While the support team had the knowledge to solve my problems, the communication sometimes felt disconnected. Because of this, I think I will likely need help again in the future, and I’m a bit concerned about whether the process will be smoother next time. The software itself is promising and the updates happen automatically, which is a plus, but poor communication sometimes undercut that positive experience. At least the sign-up and billing were straightforward and well organized, so at least the basics are taken care of well. Overall, I’m uncertain how reliable support will be when I face more complex issues, and that leaves me a bit hesitant about relying heavily on this product for my remote workflows without further improvements in assistance.