Surprisingly hard to get what I needed
I wasn't expecting the support to be so difficult to navigate. When I first tried to find answers, it felt like I kept going in circles. The documentation wasn’t very clear and jumping between sections was a bit of a struggle. On a couple of occasions, I got connected to telephonic support, which was the only part I found okay. Still, the hold times were longer than I thought, and some responses were just repeating what was in the FAQs anyway. I guess I was surprised because for a software focused on remote workflows, I assumed finding help would be straightforward. But honestly, it was kind of frustrating how indirect everything felt. Even when I thought I had found what I needed, sometimes the information wasn’t complete or was out of date. So overall, the support and communication took more effort than expected, and I’m not sure I’ll find things easier next time either.