Surprisingly hard to get support when needed
I was quite surprised at how much I had to figure out on my own despite the telephonic support being available. There was this one particular instance when I needed help with the dialer settings, and I expected a quick resolution. Instead, I was redirected multiple times and ended up searching through the FAQs and forums myself to get a working solution. This felt quite frustrating because the software otherwise had decent documentation. The initial onboarding and training materials were helpful to some extent, but the lack of immediate, clear support made me feel unsupported overall. Automatic updates didn't cause issues, which I grant was fine. But the communication and getting answers over the phone was unexpectedly cumbersome compared to what I hoped. For someone relying on quick fixes to continue their workflow, this turned out to be a big letdown. Hopefully, the support framework can be improved to avoid leaving users to fend for themselves as much as I had to.