Surprisingly hard to get clear answers fast
I found the support and communication at WFHI quite disappointing overall. It took longer than I expected to find clear answers to the simple questions I had about setting up the dialer and database features. The support team did respond, but their answers weren’t always straightforward or easy to follow. On the plus side, the telephonic support was consistent, and they eventually helped me after a few calls. I was surprised by how much I had to search through FAQs and re-ask questions to get the info I needed. The training materials helped somewhat but were not sufficient to eliminate all confusion. Overall, the experience was more effortful than I was ready for, which left me less confident about handling any problems on my own in future.