Surprisingly hard to find clear support info
I've contacted support several times and honestly, I’m a bit surprised how difficult it was to find exactly what I needed. The telephonic assistance sometimes took too long to get through and the automated support articles didn’t really clarify my issues. On the flip side, once connected, the team was patient and fairly knowledgeable. It’s just frustrating that the initial steps are so poorly laid out — I had to repeat my problem multiple times and still wasn’t sure if the right information was provided. I expected a smoother process especially with paid software and training. The onboarding materials are decent but without good, prompt support, it felt like searching in the dark for answers more often than not. I wish they’d work on making these support channels easier to navigate because this was more tiring than it should have been.