Surprisingly flexible support hours
I was pleasantly surprised by how well the support timings aligned with my actual working hours. When I called their telephonic assistance late in the evening, they were still available and helpful without sounding rushed. This made coordinating questions about the dialer and database features much easier than I expected. The communication felt straightforward and efficient, not overly formal or distant. It was nice to have responsive support without having to fit into strict office hours. The automatic updates also seemed to be scheduled thoughtfully, minimizing disruption during my peak work periods. Overall, the support matched the flexibility I needed, which wasn't something I anticipated at first, but it certainly made my experience smoother in managing the software and onboarding.