Surprisingly efficient support despite some waiting
I had fairly routine questions about the software, so I reached out to WFHI’s telephonic support multiple times. Each time, I found myself waiting longer than I would have liked before speaking with an agent. There was some repetition too, as I occasionally needed to explain my issue more than once, which was slightly frustrating. However, once connected, the support staff was practical and managed to help me troubleshoot the dialer and database features effectively. The communication was straightforward and focused on solving the problem rather than wasting time. The onboarding and training materials partially filled in the gaps but didn’t eliminate the need for support calls. Having priority assistance available was reassuring, and I think it ultimately did the job. Despite the waiting, I would say the support surprised me by being fairly capable and responsive when it mattered most.