Surprisingly disorganized onboarding steps
I was quite taken aback by the sequence of steps provided during the training and onboarding. It seemed as if the flow was not thought out in a practical manner. For instance, I was expected to set up the calling tools before fully understanding the database integration, which caused some confusion. Furthermore, there was little explanation about how the automatic updates would affect my existing data and work setup. The training materials did not logically scaffold the knowledge, so I found myself frequently having to revisit earlier content without clear guidance. I tried contacting telephonic support for clarification, but the answers I received felt generic and did not address my specific concerns. Given that proper onboarding is vital for smoothly running remote workflows, this experience was frustrating. I had anticipated a more structured and user-friendly approach. It was surprising to see this level of disorganization from a company providing paid software and training services. Such an approach dampened my enthusiasm to continue with the platform immediately.