Surprisingly disjointed sequence in onboarding steps
I started the training and onboarding expecting a logical flow, but some steps seemed oddly placed. For example, I was asked to set up calling tools before fully understanding the database features, which felt premature. However, the training itself was thorough once I reached each module. The software's automatic updates also helped keep everything relatively smooth during this period, which I appreciated. Still, the overall order could be better aligned with practical usage patterns. The sign-up and invoicing process was straightforward, which was a positive surprise amid the mixed experience. I think clearer sequencing would enhance the sense of progression in the setup. While the telephonic support was polite, it didn’t guide me through the steps as much as I had hoped. So, while some parts felt fine, the unexpected jumps in the order were frustrating and slowed my learning curve considerably.