Surprisingly difficult to navigate software at first
I expected the software to be more intuitive and easier to navigate, especially when trying to use the database feature. It took me unexpected amounts of time to locate specific tools and functions I needed. The dashboard seemed cluttered in some respects, and not well-organized for quick access. I found myself clicking around without a clear sense of where exactly my tasks were or how to best work through them. While some features were pretty straightforward, overall the experience was less smooth than I anticipated. I also felt the dialer setup could be simpler with better prompts during the onboarding process. The automatic updates sometimes changed layouts or added options that weren’t well explained, adding to the confusion. That being said, the payment and invoicing processes were clear enough and the support team answered inquiries with moderate helpfulness. Still, I was surprised by how long it took to really get comfortable finding what I needed within the software.