Surprisingly complicated access issues
I honestly didn't expect the software to be this tricky to get access to. I thought signing up and logging in would be straightforward but I kept running into unexpected errors. It felt like every time I thought I figured it out, there was another hurdle to jump through. I also realized that if I need to use the dialer again, I'll probably need help next time too because the interface feels a bit confusing. On the plus side, the billing and invoicing process wasn't too bad and automatic updates seemed to happen quietly in the background. But still, I was surprised that a product aimed at remote workflow could have these access pain points. Next time, maybe I should prepare to ask for assistance again before I start calling or using the database properly.