Surprisingly Clear Support Even When I Had Questions
I wasn’t sure at first if I would feel really confident by the end of my interactions with the WFHI support and communication. What surprised me most was how much the team’s telephonic support helped me understand the software setup and workflow adjustments I needed. Each call clarified things that seemed too technical in the onboarding. While I did find one minor delay waiting for responses on a couple of occasions, overall the communication kept me reassured. The priority assistance line was especially useful when I needed answers about the dialer tool configuration. I was able to go through the whole sign-up and invoicing process without feeling lost, thanks to the clear explanations. I believe the software’s automatic updates also played a part by fixing earlier confusing parts automatically. If anything held me back slightly, it was just a hope that the waiting time for callbacks could be shorter. Still, I ended up feeling I could confidently use the database and calling features after the support sessions, which is a big deal.