Surprisingly, a lot to figure out on my own
I was honestly surprised by how much of the WFHI training and onboarding I had to figure out for myself. The initial instructions were quite brief, and while a few basics were covered well, I felt left on my own when it came to actually navigating the software and setting up the calling tools. Most of the database features required some trial and error before I felt even mildly comfortable using them. The automatic updates sometimes changed things without much explanation, which really made it more confusing. On the plus side, the payment and invoicing system was clear enough, and it didn’t give me any trouble during sign-up. Support was generally polite but limited in depth, so I kept depending on forums and my own experiments to get past hurdles. While I appreciate that there is some training offered, I would have liked it more if it were more extensive and less hands-off. This would have made the whole experience much smoother and left me feeling less like I was searching in the dark.